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Riding the wave of belt and road initiative in servitization: Lessons from China

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  • Tan, Kim Hua
  • Ji, Guojun
  • Chung, Leanne
  • Wang, Ching-Hsin
  • Chiu, Anthony
  • Tseng, M.L.

Abstract

In light of increasing demand in services, manufacturers are moving further downstream in order to interact and respond to customers' needs more effectively. Several authors have proposed servitization models based on the product service system (PSS) concept. However, little is available to guide manufacturers to integrate their products and services in practice. Existing models tend to be vague in their implementation details, and the successful examples provided are mainly based on the multinational firms in developed countries. This paper aims to address the manufacturing servitization gap both in the literature and practice. This paper proposes a CIT (Customer Co-creation; Strategic Intent; Technology Mapping) framework to guide Chinese manufacturers to tap into the service value chain. The developed framework is then tested in a firm. This paper discusses the feasibility and practical implications of the proposed framework, and the wider implications for servitization under the belt and road initiative.

Suggested Citation

  • Tan, Kim Hua & Ji, Guojun & Chung, Leanne & Wang, Ching-Hsin & Chiu, Anthony & Tseng, M.L., 2019. "Riding the wave of belt and road initiative in servitization: Lessons from China," International Journal of Production Economics, Elsevier, vol. 211(C), pages 15-21.
    • Handle: RePEc:eee:proeco:v:211:y:2019:i:c:p:15-21
    DOI: 10.1016/j.ijpe.2019.01.027
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    References listed on IDEAS

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    Cited by:

    1. Luo, Xingwu & Cao, Dongmei & Tjahjono, Benny & Adegbile, Abiodun, 2022. "Business model innovation themes of emerging market enterprises: Evidence in China," Journal of Business Research, Elsevier, vol. 139(C), pages 1619-1630.
    2. Fu, Yaping & Wu, Di & Wang, Yan & Wang, Hongfeng, 2020. "Facility location and capacity planning considering policy preference and uncertain demand under the One Belt One Road initiative," Transportation Research Part A: Policy and Practice, Elsevier, vol. 138(C), pages 172-186.
    3. Yuan Chang & Xinguo Ming & Xianyu Zhang & Tongtong Zhou & Xiaoqiang Liao & Sijia Cao, 2021. "Servitization and Sustainable Value Creation Strategy for China’s Manufacturing Industry: A Multiple Case Study in the Belt and Road Initiative," Sustainability, MDPI, vol. 13(20), pages 1-28, October.
    4. Yeo, Sook Fern & Tan, Cheng Ling & Teo, Shen Long & Tan, Kim Hua, 2021. "The role of food apps servitization on repurchase intention: A study of FoodPanda," International Journal of Production Economics, Elsevier, vol. 234(C).
    5. Yan, Kaining & Li, Gang & Cheng, T.C.E., 2020. "The impact of service-oriented organizational design factors on firm performance: The moderating role of service-oriented corporate culture," International Journal of Production Economics, Elsevier, vol. 228(C).
    6. Wang, Chao & Lim, Ming K. & Zhang, Xinyi & Zhao, Longfeng & Lee, Paul Tae-Woo, 2020. "Railway and road infrastructure in the Belt and Road Initiative countries: Estimating the impact of transport infrastructure on economic growth," Transportation Research Part A: Policy and Practice, Elsevier, vol. 134(C), pages 288-307.
    7. Xing, Yijun & Liu, Yipeng & Davies, Philip, 2023. "Servitization innovation: A systematic review, integrative framework, and future research directions," Technovation, Elsevier, vol. 122(C).

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