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Reviewing and improving performance measurement systems: An action research

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  • Braz, Renata Gomes Frutuoso
  • Scavarda, Luiz Felipe
  • Martins, Roberto Antonio

Abstract

Reviewing and updating performance measurement systems (PMS) based on internal and external environmental changes are as important as developing and implementing them. The results of an action research study carried out to improve the PMS of an energy company's maritime transportation area are presented. The findings of this longitudinal study illustrate the difficulty and complexity of reviewing and updating an energy company's PMS for its maritime transportation area. This difficulty is due to the involvement of PMS users, the assessment of performance measures, the establishment of targets, and data availability. The complexity is related to the changes in information technology when implementing changes in procedures for computing performance measures. This article contributes to a better understanding of the process of reviewing and updating a company's existing PMS.

Suggested Citation

  • Braz, Renata Gomes Frutuoso & Scavarda, Luiz Felipe & Martins, Roberto Antonio, 2011. "Reviewing and improving performance measurement systems: An action research," International Journal of Production Economics, Elsevier, vol. 133(2), pages 751-760, October.
    • Handle: RePEc:eee:proeco:v:133:y:2011:i:2:p:751-760
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    3. Widarti Widarti & Desfitrina Desfitrina & Zulfadhli Zulfadhli, 2020. "Business Process Life Cycle Affects Company Financial Performance: Micro, Small, and Medium Business Enterprises During The Covid-19 Period," International Journal of Economics and Financial Issues, Econjournals, vol. 10(5), pages 211-219.
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    5. Gutierrez, Debora M. & Scavarda, Luiz F. & Fiorencio, Luiza & Martins, Roberto A., 2015. "Evolution of the performance measurement system in the Logistics Department of a broadcasting company: An action research," International Journal of Production Economics, Elsevier, vol. 160(C), pages 1-12.
    6. Ajay Kumar Behera & Narayan C. Nayak & Harish C. Das, 2016. "Performance of Indian Service Industries Due to IT Adoption," Global Business Review, International Management Institute, vol. 17(5), pages 1073-1093, October.
    7. Mohamed CHAHID & Jamila EL ALAMI EL ALAMI & Aziz SOULHI & Nouredine EL ALAMI, 2014. "Performance Measurement Model for Moroccan Automotive Suppliers Using PMQ and AHP," Modern Applied Science, Canadian Center of Science and Education, vol. 8(6), pages 137-137, December.
    8. Rafal Haffer, 2021. "Supply Chain Performance Measurement System of Logistics Service Providers vs. Supply Chain Performance: A Conceptual Framework," European Research Studies Journal, European Research Studies Journal, vol. 0(2B), pages 78-97.
    9. Hald, Kim Sundtoft & Mouritsen, Jan, 2018. "The evolution of performance measurement systems in a supply chain: A longitudinal case study on the role of interorganisational factors," International Journal of Production Economics, Elsevier, vol. 205(C), pages 256-271.
    10. Maestrini, Vieri & Luzzini, Davide & Maccarrone, Paolo & Caniato, Federico, 2017. "Supply chain performance measurement systems: A systematic review and research agenda," International Journal of Production Economics, Elsevier, vol. 183(PA), pages 299-315.

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