Analyzing online customer dissatisfaction toward perishable goods
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DOI: 10.1016/j.jbusres.2011.06.031
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Cited by:
- Wu, ChienHsing & Kao, Shu-Chen & Chiu, Hsin-Yi, 2019. "Determinants of discontinuous intention of attention to mobile instant message services," Journal of Retailing and Consumer Services, Elsevier, vol. 49(C), pages 219-230.
- Dailey, Lynn C. & Ülkü, M. Ali, 2018. "Retailers beware: On denied product returns and consumer behavior," Journal of Business Research, Elsevier, vol. 86(C), pages 202-209.
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Keywords
Virtualization; Dissatisfaction; Regret; Reconstructed expectations; Perishable goods;All these keywords.
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