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Innovation labs from a participants' perspective

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  • Fecher, Florian
  • Winding, Johanna
  • Hutter, Katja
  • Füller, Johann

Abstract

In today's digital age, a variety of agile and lean-oriented formats such as innovation labs (IL) have evolved to conquer new business opportunities. Little is known about ILs from a participants' perspective. The literature has a static view of ILs, focuses on the lab phase, and neglects that ILs also require a setup and reintegration phase. This case study draws upon an IL in the financial industry, explores team formation and performance along the IL journey, and draws attention to the reintegration of results. The results indicate that, except for facilitation, resources, and physical space, participants matter. The effectiveness of ILs depends on the dynamic interplay of participants, lab environment, facilitation, and resources. Our research clearly indicates that organizations must manage participants' expectations, facilitate team building, and prepare for reintegration. We encourage scholars to consider the participants' perspective at the heart of ILs.

Suggested Citation

  • Fecher, Florian & Winding, Johanna & Hutter, Katja & Füller, Johann, 2020. "Innovation labs from a participants' perspective," Journal of Business Research, Elsevier, vol. 110(C), pages 567-576.
    • Handle: RePEc:eee:jbrese:v:110:y:2020:i:c:p:567-576
    DOI: 10.1016/j.jbusres.2018.05.039
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    References listed on IDEAS

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