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Consolidating home meal delivery with limited operational disruption

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  • Hewitt, Mike
  • Nowak, Maciek
  • Gala, Leo

Abstract

Non-profit organizations like the Meals On Wheels (MOW) association of America prepare and deliver meals, typically daily, to approximately one million homebound individuals in the United States alone. However, many MOW agencies are facing a steadily increasing number of clients requesting meal service without an increase in resources (either financial or human). One strategy for accommodating these requests is to deliver multiple (frozen) meals at a time and thus make fewer deliveries. However, many of the stakeholders (funders, volunteers, meal recipients) value the relationships that are developed by having a client receive daily deliveries from the same volunteer. Further, meal recipients may be concerned with the quality of food delivered in a frozen meal. In this paper, we develop a method for introducing consolidation into home meal delivery while minimizing operational disruptions and maintaining client satisfaction. With an extensive computational study, the savings associated with various levels and types of disruptions are detailed. The question of whether delivering frozen meals will enable an agency to both save money and deliver meals to a larger client base is also studied.

Suggested Citation

  • Hewitt, Mike & Nowak, Maciek & Gala, Leo, 2015. "Consolidating home meal delivery with limited operational disruption," European Journal of Operational Research, Elsevier, vol. 243(1), pages 281-291.
    • Handle: RePEc:eee:ejores:v:243:y:2015:i:1:p:281-291
    DOI: 10.1016/j.ejor.2014.10.045
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    References listed on IDEAS

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    Cited by:

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    2. Zhang, Yuankai & Sun, Lijun & Hu, Xiangpei & Zhao, Chen, 2019. "Order consolidation for the last-mile split delivery in online retailing," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 122(C), pages 309-327.
    3. Lagorio, Alexandra & Pinto, Roberto, 2021. "Food and grocery retail logistics issues: A systematic literature review," Research in Transportation Economics, Elsevier, vol. 87(C).
    4. Yajun Zhan & Yiping Jiang, 2022. "Integrated Optimization of Order Allocation and Last-Mile Multi-Temperature Joint Distribution for Fresh Agriproduct Community Retail," Sustainability, MDPI, vol. 14(15), pages 1-18, August.
    5. Lin, Meiyan & Lin, Shaodan & Ma, Lijun & Zhang, Lianmin, 2022. "The value of the Physical Internet on the meals-on-wheels delivery system," International Journal of Production Economics, Elsevier, vol. 248(C).
    6. Sunarso Radhitya V.P. & Wibowo Budhi S., 2023. "The Impact of Consolidating On-Demand Food Delivery on Sustainability: A Simulation Study," LOGI – Scientific Journal on Transport and Logistics, Sciendo, vol. 14(1), pages 286-297, January.

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