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Certification IS0 9000 et création de connaissances opérationnelles ou conceptuelles:une étude de cas

Author

Listed:
  • Gilles Lambert

    (Université Robert Schuman Strasbourg 3)

  • Jocelyne Loos-Baroin

    (Université Louis Pasteur Strasbourg 1)

Abstract

(VF)Après la vague d’information, les normes ISO 9000 constituent sans aucun doute l’effort organisationnel le plus important ces dix dernières années permettant de rendre visibles les savoirs de l’entreprise. Mais on sait encore peu de choses sur les conséquences de cette codification des connaissances conceptuelles et pratiques en matière de dynamique d’apprentissage. En contrepoint des recherches anglo-saxonnes sur ce thème, et à l’aide de deux études de cas, nous proposons de décrire la dynamique de codification des connaissances et ses conséquences sur les modes d’apprentissage suite à des démarches de certification qualité.(VA)After the information wave, ISO 9000 standards represent without any doubt the most substantial organizational effort of the last 10 years in making corporate knowledge become more visible.But we still lack clear insight into the consequences in terms of learning dynamics brought about by hence codifying practical and conceptual knowledge. As a counterpoint to some Anglo-Saxon research carried out on this theme and with the help of two case studies, we propose to describe knowledge codification dynamics and their impact on learning modes following from a quality certification process.

Suggested Citation

  • Gilles Lambert & Jocelyne Loos-Baroin, 2004. "Certification IS0 9000 et création de connaissances opérationnelles ou conceptuelles:une étude de cas," Revue Finance Contrôle Stratégie, revues.org, vol. 7(1), pages 53-79, March.
    • Handle: RePEc:dij:revfcs:v:7:y:2004:i:q1:p:53-79
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    References listed on IDEAS

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    1. Cohendet, Patrick & Steinmueller, W Edward, 2000. "The Codification of Knowledge: A Conceptual and Empirical Exploration," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 9(2), pages 195-209, June.
    2. Cowan, Robin & Foray, Dominique, 1997. "The Economics of Codification and the Diffusion of Knowledge," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 6(3), pages 595-622, September.
    3. Benezech, Daniele & Lambert, Gilles & Lanoux, Blandine & Lerch, Christophe & Loos-Baroin, Jocelyne, 2001. "Completion of knowledge codification: an illustration through the ISO 9000 standards implementation process," Research Policy, Elsevier, vol. 30(9), pages 1395-1407, December.
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    More about this item

    Keywords

    qualité; certification; codification; apprentissge; quality; certification; codification; learning.;
    All these keywords.

    JEL classification:

    • D29 - Microeconomics - - Production and Organizations - - - Other
    • L23 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Organization of Production
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management

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