Gilles Lambert () (Université Robert Schuman Strasbourg 3) Jocelyne Loos-Baroin () (Université Louis Pasteur Strasbourg 1)
Abstract
(VF)Après la vague d’information, les normes ISO 9000 constituent sans aucun doute l’effort organisationnel le plus important ces dix dernières années permettant de rendre visibles les savoirs de l’entreprise. Mais on sait encore peu de choses sur les conséquences de cette codification des connaissances conceptuelles et pratiques en matière de dynamique d’apprentissage. En contrepoint des recherches anglo-saxonnes sur ce thème, et à l’aide de deux études de cas, nous proposons de décrire la dynamique de codification des connaissances et ses conséquences sur les modes d’apprentissage suite à des démarches de certification qualité.(VA)After the information wave, ISO 9000 standards represent without any doubt the most substantial organizational effort of the last 10 years in making corporate knowledge become more visible.But we still lack clear insight into the consequences in terms of learning dynamics brought about by hence codifying practical and conceptual knowledge. As a counterpoint to some Anglo-Saxon research carried out on this theme and with the help of two case studies, we propose to describe knowledge codification dynamics and their impact on learning modes following from a quality certification process.
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Find related papers by JEL classification: D29 - Microeconomics - - Production and Organizations - - - Other L23 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Organization of Production M11 - Business Administration and Business Economics; Marketing; Accounting - - Business Administration - - - Production Management
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