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La gestión del desempeno como herramienta de mejoramiento para el sector hotelero

Author

Listed:
  • Torres Flórez, Dagoberto

    (Universidad de los Llanos)

  • Ávila, Dánae Duana

    (Universidad Autónoma del Estado de Hidalgo)

  • Torrejano Herrera, Yiseth Natalia

    (Universidad de los Llanos)

Abstract

Las organizaciones hoteleras buscan un mejoramiento continuo para la gestión del desempeno de sus colaboradores, en este escrito se brinda un diagnóstico y una descripción de la práctica a la mayoría de los hoteles afiliados a Cotelco en Villavicencio, Colombia. Esto permitió la generación de información necesaria para el aumento del desempeno individual y organizacional, utilizándose una metodología con un enfoque descriptivo, lo que permitió encontrar que en general las etapas del proceso de evaluación de desempeno están en condiciones óptimas para desempenar su función a excepción de la etapa de planeación. Los métodos usados frecuentemente son investigación de campo, 360 grados, el de incidentes críticos, el de autoevaluación, el de frases descriptivas y el de clasificación, y se encontró que los hoteles inciden en casi siempre valorar el ser, saber y el hacer en el momento de evaluar.

Suggested Citation

  • Torres Flórez, Dagoberto & Ávila, Dánae Duana & Torrejano Herrera, Yiseth Natalia, 2020. "La gestión del desempeno como herramienta de mejoramiento para el sector hotelero," Revista Tendencias, Universidad de Narino, vol. 21(2), pages 85-105, July.
    • Handle: RePEc:col:000520:018568
    DOI: 10.22267/rtend.202102.142
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    More about this item

    Keywords

    evaluación de desempeño; PYMES; colaboradores; gestión del desempeño; recursos humanos; sector hotelero;
    All these keywords.

    JEL classification:

    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M51 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Firm Employment Decisions; Promotions
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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