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Factors affecting intention to repurchase for e-commerce in Thailand

Author

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  • Theeraphat Polcharoensuk

    (College of Graduate Study in Management, Khon Kaen University, Thailand)

  • Khanchitpol Yousapornpaiboon

    (College of Graduate Study in Management, Khon Kaen University, Thailand)

Abstract

This study aims to study the factors that affect an individual’s intention to repurchase from ecommerce system in Thailand by integrating two models—Technology Acceptance Model (TAM) and an Expectation Confirmation Model (ECM) into one research model. Four hundred online questionnaires were collected from Thais who have had at least two experiences of purchasing goods or services through an e-commerce system in Thailand. The results indicate that (1) perceived ease of use has a direct impact on trust and perceived usefulness, (2) confirmation has a direct impact on perceived usefulness and satisfaction, (3) trust has a direct impact on perceived usefulness and online repurchase intention, (4) perceived usefulness has a direct impact on satisfaction and online repurchase intention, (5) satisfaction has a direct impact on online repurchase intention. It is evident that satisfaction is the most influential factor affecting an online repurchase intention while confirmation is the strongest factor affecting satisfaction. The evidence from this study suggests that satisfaction (R2 = 0.761) is the main factor that generates intention to repurchase form an e-commerce system, hence entrepreneurs should take satisfaction as one of their highest considerations.

Suggested Citation

  • Theeraphat Polcharoensuk & Khanchitpol Yousapornpaiboon, 2017. "Factors affecting intention to repurchase for e-commerce in Thailand," Journal of Administrative and Business Studies, Professor Dr. Usman Raja, vol. 3(4), pages 204-211.
    • Handle: RePEc:apb:jabsss:2017:p:204-211
    DOI: 10.20474/jabs-3.4.5
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    References listed on IDEAS

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    1. Sunil Gupta & Valarie Zeithaml, 2006. "Customer Metrics and Their Impact on Financial Performance," Marketing Science, INFORMS, vol. 25(6), pages 718-739, 11-12.
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    Cited by:

    1. Ling Huang & Ya-LingWu & Chi-Bin Cheng, 2018. "Retailer’s Optimal Inventory Policies for Cross-Border E-Commerce," International Journal of Business and Administrative Studies, Professor Dr. Bahaudin G. Mujtaba, vol. 4(1), pages 37-44.

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