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The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector

Citations

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Cited by:

  1. Mohammad Asif & Mohammed Arshad Khan & Hamad Alhumoudi & Mohammad Wasiq, 2023. "Examining the Role of Self-Reliance, Social Domination, Perceived Surveillance, and Customer Support with Respect to the Adoption of Mobile Banking," IJERPH, MDPI, vol. 20(5), pages 1-19, February.
  2. Kumpee Thamtarana & Puris Sornsaruht, 2024. "Antecedents to Thai Consumer Insurance Policy Purchase Intention: A Structural Equation Model Analysis," SAGE Open, , vol. 14(1), pages 21582440241, March.
  3. Mohammad Zaim Mohd Salleh & Nor Sara Nadia Muhamad Yunus & Nadiah Maisarah Abdul Ghani & Norliza Saiful Bahry & Ainunnazlee Mohd Ali, 2024. "Exploring E-Customer Satisfaction Using e-SERVQUAL Among Online Shoppers," Information Management and Business Review, AMH International, vol. 16(3), pages 1004-1012.
  4. Yadav Adhikari & Mana Prasad Wagley & Niroj Dahal, 2023. "Developing the Contextualized SERVQUAL Instrument for Measuring the Service Quality of Nepali Resorts: An Application of the Modified Delphi Technique," SAGE Open, , vol. 13(3), pages 21582440231, September.
  5. Jiangbo Zou & Xiaokang Fu, 2024. "Understanding the purchase intention in live streaming from the perspective of social image," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-14, December.
  6. Aditya Indra Wicaksono & Asmai Ishak, 2022. "Promoting online purchase intention through website quality, EWOM, receiver perspective, consumer satisfaction and brand image," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(1), pages 12-23, January.
  7. Dr Tella Adeniran Rahmon & Professor J. O. Adewoye & Adesokan Joseph Ayantoso, 2024. "Impact of E-Banking Service Quality on Customer’s Satisfaction in Osun State," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(7), pages 191-203, July.
  8. Leogrande, Angelo, 2024. "From Discounts to Delivery: Decoding Customer Care Interactions in Warehousing," MPRA Paper 122693, University Library of Munich, Germany.
  9. Sang Cheol Park & Munkh-Erdene Tserendulam & Sung Yul Ryoo, 2021. "The Two Minds of Non-Work-Related Computing in the Workplace," SAGE Open, , vol. 11(3), pages 21582440211, September.
  10. Mohamed Habuba Halima & Yongjun Li & Usman Ghani & Ataullah Kiani & Atamba Cynthia, 2021. "Impact of Online Crisis Response Strategies on Online Purchase Intention: The Roles of Online Brand Attitude and Brand Perceived Usefulness," SAGE Open, , vol. 11(1), pages 21582440211, March.
  11. Andreea-Daniela MORARU & Margareta ILIE, 2022. "Analysing the Impact of e-Banking and Socio-Demographic Factors on Customer Satisfaction with Banking Services using Graphical Visualization," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 3, pages 149-156.
  12. Kolawole L. Fijabi & John T. Oladapo & Opeyemi B. Kareem, 2024. "E-Payment Systems, Competitive Advantage, and Customer Satisfaction in Nigerian Banking Industry," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(7), pages 1451-1468, July.
  13. repec:osf:socarx:qzm5v_v1 is not listed on IDEAS
  14. Hatice Doğan-Südaş & Ali Kara & Emre Karaca, 2023. "Effects of Gamified Mobile Apps on Purchase Intentions and Word-of-Mouth Engagement: Implications for Sustainability Behavior," Sustainability, MDPI, vol. 15(13), pages 1-17, July.
  15. Mohammed Arshad Khan & Hamad A. Alhumoudi, 2022. "Performance of E-Banking and the Mediating Effect of Customer Satisfaction: A Structural Equation Model Approach," Sustainability, MDPI, vol. 14(12), pages 1-12, June.
  16. Massimo Pighin & Aldo Alvarez-Risco & Shyla Del-Aguila-Arcentales & Mercedes Rojas-Osorio & Jaime A. Yáñez, 2022. "Factors of the Revisit Intention of Patients in the Primary Health Care System in Argentina," Sustainability, MDPI, vol. 14(20), pages 1-16, October.
  17. Alzahrani, Ahmed Ibrahim & Al-Samarraie, Hosam & Eldenfria, Atef & Dodoo, Joana Eva & Alalwan, Nasser, 2022. "Users’ intention to continue using mHealth services: A DEMATEL approach during the COVID-19 pandemic," Technology in Society, Elsevier, vol. 68(C).
  18. Jassim Aladwani, 2024. "Shifting landscape of customer preferences: analyzing internet Islamic banking satisfaction during COVID-19," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-20, December.
  19. Btool H. Mohamed & Ibrahim Ari & Mohammed bin Saleh Al-Sada & Muammer Koç, 2021. "Strategizing Human Development for a Country in Transition from a Resource-Based to a Knowledge-Based Economy," Sustainability, MDPI, vol. 13(24), pages 1-27, December.
  20. Aleksandar Šević & Jelena Zečar & Ana Nešić Tomašević & Nevenka Popović Šević & Milica Slijepčević & Branislav Dudić, 2022. "Analyzing the Banking Business: Relevance of Service Value for the Satisfaction and Loyalty of Consumers," Mathematics, MDPI, vol. 10(24), pages 1-12, December.
  21. Salman Abdulrazaq & A. Olawale Yinusa & Ishola Abdulrasaq Ajadi, 2024. "Effect of E-Banking Services on Customers' Satisfaction in University of Ilorin, Ilorin, Kwara State," Acta Universitatis Bohemiae Meridionalis, University of South Bohemia in Ceske Budejovice, Faculty of Economics, vol. 27(1), pages 1-15.
  22. Dhruba Kumar Gautam & Gunja Kumari Sah, 2023. "Online Banking Service Practices and Its Impact on E-Customer Satisfaction and E-Customer Loyalty in Developing Country of South Asia-Nepal," SAGE Open, , vol. 13(3), pages 21582440231, July.
  23. Zaher Abdel Fattah Al-Slehat, 2021. "Determining the Effect of Banking Service Quality on Customer Loyalty Using Customer Satisfaction as a Mediating Variable: An Applied Study on the Jordanian Commercial Banking Sector," International Business Research, Canadian Center of Science and Education, vol. 14(4), pages 1-58, April.
  24. Rajesh Kumar Saha & Md. Borak Ali, 2024. "Does enduring brand loyalty in mobile financial service platforms require strong commitment? A stimulus-organism-response (SOR) perspective," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(4), pages 1623-1634, December.
  25. Jong Ho Lee & Heejun Park, 2021. "Effect of Character Marketing and Marketing Mix on Usage Intention of Internet-Only Banks: Evidence From South Korea," SAGE Open, , vol. 11(4), pages 21582440211, December.
  26. Shu-Hsien Liao & Da-Chian Hu & Huan-Lun Chou, 2022. "Consumer Perceived Service Quality and Purchase Intention: Two Moderated Mediation Models Investigation," SAGE Open, , vol. 12(4), pages 21582440221, December.
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