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A friend in need: Emergency responders' social media use and the effects on response practices

Author

Listed:
  • Maldonado, Edgar
  • van Gorp, Annemijn
  • Pogrebnyakov, Nicolai

Abstract

The popularity and ubiquity of social media (SM) have permeated private and public institutions. These last ones, and in particular those governmental agencies that deal with emergencies, have begun using social media in their operations. The impact of SM as a tool within emergency relief organizations and their external activities is still under research. Using qualitative and quantitative data this study aims to identify the various ways in which emergency responders use social media. The study also analyzes for which purposes emergency responders use SM and the impact this has on the organization.

Suggested Citation

  • Maldonado, Edgar & van Gorp, Annemijn & Pogrebnyakov, Nicolai, 2014. "A friend in need: Emergency responders' social media use and the effects on response practices," 25th European Regional ITS Conference, Brussels 2014 101417, International Telecommunications Society (ITS).
    • Handle: RePEc:zbw:itse14:101417
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    Keywords

    Social media; emergency response; organizational IT adoption;
    All these keywords.

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