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Reform der Einheitlichen Ansprechpartner (EA): Anregungen von europäischen Good-Practice-Beispielen

Author

Listed:
  • Holz, Michael
  • Icks, Annette
  • Levering, Britta
  • Kasdorf, Alina

Abstract

Ausgangspunkt der Studie ist der Rückstand Deutschlands gegenüber anderen EU-Ländern bei der Implementierung des Einheitlichen Ansprechpartners. Basierend auf leitfadengestütz-ten Experteninterviews stellt die Studie die stärker digitalisierten EA-Systeme in Österreich und Dänemark vor und leitet daraus Handlungsempfehlungen für Deutschland ab. Neben notwendigen Fortschritten im Bereich des E-Government sollten die wirtschaftspolitischen Akteure - u.a. mit Hilfe einer Koordinierungsgruppe - den Aufbau weitgehend einheitlicher, modular konzipierter Strukturen für die Weiterentwicklung der EA-Landesportale anstreben und dabei auch relevante externe Stakeholder einbeziehen. Die Konsolidierung von beste-henden Parallelangeboten sollte im Wege eines speziellen Beirates erfolgen. Weitere Empfehlungen betreffen u.a. den inhaltlich-thematischen Aufbau der EA-Portale, die (indirekte) Verfahrensabwicklung sowie die stärkere Automatisierung der Helpdesk-Funktion des EA.

Suggested Citation

  • Holz, Michael & Icks, Annette & Levering, Britta & Kasdorf, Alina, 2018. "Reform der Einheitlichen Ansprechpartner (EA): Anregungen von europäischen Good-Practice-Beispielen," IfM-Materialien 264, Institut für Mittelstandsforschung (IfM) Bonn.
    • Handle: RePEc:zbw:ifmmat:264
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    as
    1. Klein, Tanja & Icks, Annette & Wallau, Frank, 2009. "Die Europäische Dienstleistungsrichtlinie Zielsetzung und Stand der Umsetzung," Working Papers 05/09, Institut für Mittelstandsforschung (IfM) Bonn.
    2. Icks, Annette & Holz, Michael & Haunschild, Ljuba, 2010. "Evaluation zum Umsetzungsstand des EA-Gesetzes in Nordrhein-Westfalen," IfM-Materialien 203, Institut für Mittelstandsforschung (IfM) Bonn.
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      Keywords

      Einheitlicher Ansprechpartner (EA); Europäische Dienstleistungsrichtlinie; One-Stop-Shop; E-Government; Mittelstandspolitik; internationale Good-Practice-Beispiele; Point of Single Contact (PSC); European Services Directive; One-Stop-Shop; eGovernment; policies on Mittelstand enterprises; international good-practice-examples;
      All these keywords.

      JEL classification:

      • D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption
      • E61 - Macroeconomics and Monetary Economics - - Macroeconomic Policy, Macroeconomic Aspects of Public Finance, and General Outlook - - - Policy Objectives; Policy Designs and Consistency; Policy Coordination
      • H77 - Public Economics - - State and Local Government; Intergovernmental Relations - - - Intergovernmental Relations; Federalism
      • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
      • M13 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - New Firms; Startups

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