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Financial benefits of business process management: A critical evaluation of current studies. Main issues and findings


  • Pirzer, Helmut
  • Forstner, Christian
  • Kotschenreuther, Wolfgang
  • Renninger, Wolfgang


The paper addresses the business value discussion of IT focussing on Business Process Management (BPM), where BPM is understood as an integrated management concept with IT as a critical enabling technology. To answer the question if there could be any financial benefit effects due to implementation of BPM an analysis was made based on secondary as well as field research methods. The results of the study examination and the real case studies prove that Business Process Management provides significant financial benefits for companies.

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  • Pirzer, Helmut & Forstner, Christian & Kotschenreuther, Wolfgang & Renninger, Wolfgang, 2007. "Financial benefits of business process management: A critical evaluation of current studies. Main issues and findings," Weidener Diskussionspapiere 4, University of Applied Sciences Amberg-Weiden (OTH).
  • Handle: RePEc:zbw:hawdps:4

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    More about this item


    Business Process Management; IT Business Value;

    JEL classification:

    • L22 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Organization and Market Structure
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management


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