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Ticketing as if consumers mattered

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  • Waterson, Michael

    (University of Warwick)

Abstract

There are continued complaints on matters of event ticketing, particularly in music, despite recent changes in legislation and in practice. This report, a development of ideas following from Waterson (2016), sets out a personal view on the market, focusing on the UK and in particular the music sector, as it now exists. In it, I ask and respond to a self-imposed question- what might an improved ticketing system set out to achieve? In my view, a desirable ticketing system would be one that puts consumers first, both in terms of ease, fairness and choice. Hence the title. Currently, many of the participants in the market do not have consumers foremost in mind, and the lesson from various other markets where technology has shown significant potential is that ultimately, a framework that provides what (most) consumers want wins out.

Suggested Citation

  • Waterson, Michael, 2018. "Ticketing as if consumers mattered," The Warwick Economics Research Paper Series (TWERPS) 1177, University of Warwick, Department of Economics.
    • Handle: RePEc:wrk:warwec:1177
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    File URL: https://warwick.ac.uk/fac/soc/economics/research/workingpapers/2018/twerp_1177_waterson.pdf
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    Cited by:

    1. Pascal Courty, 2019. "Ticket resale, bots, and the fair price ticketing curse," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 43(3), pages 345-363, September.

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