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Public Liability Claims Management


  • Productivity Commission


In this report commissioned by the Australian Government, the Commission found that claims management practices for public liability insurance should not prevent benefits from recent government policy changes being passed onto consumers. The Commission found that the market environment in which public liability claims are managed remains competitive and should provide sufficient incentives for insurers to make their claims management practices efficient and cost effective. While the broad steps in managing claims are common across the industry, claims management practices between insurers vary significantly because of the diverse nature of risks covered and differences in institutional arrangements and regulatory regimes. As a result, there is no single best practice for claims management.

Suggested Citation

  • Productivity Commission, 2003. "Public Liability Claims Management," Public Economics 0304005, EconWPA.
  • Handle: RePEc:wpa:wuwppe:0304005
    Note: Type of Document - PDF; prepared on IBM PC ; to print on HP;

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    References listed on IDEAS

    1. Christian List, 2002. "On the Significance of the Absolute Margin," Public Economics 0211004, EconWPA.
    2. Ben-Yashar, Ruth C & Nitzan, Shmuel I, 1997. "The Optimal Decision Rule for Fixed-Size Committees in Dichotomous Choice Situations: The General Result," International Economic Review, Department of Economics, University of Pennsylvania and Osaka University Institute of Social and Economic Research Association, vol. 38(1), pages 175-186, February.
    3. repec:cup:apsrev:v:92:y:1998:i:01:p:23-35_20 is not listed on IDEAS
    4. Kanazawa, Satoshi, 1998. "A brief note on a further refinement of the Condorcet Jury Theorem for heterogeneous groups," Mathematical Social Sciences, Elsevier, vol. 35(1), pages 69-73, January.
    5. Daniel Berend & Jacob Paroush, 1998. "When is Condorcet's Jury Theorem valid?," Social Choice and Welfare, Springer;The Society for Social Choice and Welfare, vol. 15(4), pages 481-488.
    6. repec:cup:apsrev:v:90:y:1996:i:01:p:34-45_20 is not listed on IDEAS
    7. Timothy Feddersen & Wolfgang Pesendorfer, 1996. "Convicting the Innocent: The Inferiority of Unanimous Jury Verdicts," Discussion Papers 1170, Northwestern University, Center for Mathematical Studies in Economics and Management Science.
    Full references (including those not matched with items on IDEAS)

    More about this item


    Insurance; Insurance claims; International Benchmarking; Legal processes; Liability; Public Liability;

    JEL classification:

    • D6 - Microeconomics - - Welfare Economics
    • D7 - Microeconomics - - Analysis of Collective Decision-Making
    • H - Public Economics

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