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Knowledge Management in Non-Governmental Organisations: A Partnership for the Future


  • José Vasconcelos

    (University Fernando Pessoa)

  • Paulo Castro Seixas

    (University Fernando Pessoa)

  • Paulo Gens Lemos

    (University Fernando Pessoa)

  • Chris Kimble

    (University of York)


This paper explores Knowledge Management (KM) practices for use with portal technologies in Non-Governmental Organizations (NGOs). The aim is to help NGOs become true Civil Society Organizations (CSOs). In order to deal with more donors (at the top) and more beneficiaries (at the bottom), NGOs working in Humanitarian Aid and Social Development increasingly need systems to manage the creation, accessing and deployment information: within the NGOs themselves, between different NGOs that work together and, ultimately, between NGOs and Society as a whole. Put simply, NGOs are organizations that need an effective KM solution to tackle the problems that arise from both their local-global nature and from the difficulties of effective communication between and within NGOs and Civil Society. To address these problems, the underlying objectives, entities, activities, workflow and processes of the NGO will be considered from a KM framework. This paper presents the needs of a responsible, cooperative and participative NGO from a KM perspective, in order to promote the growth of Communities of Practice in local as well as in global network.

Suggested Citation

  • José Vasconcelos & Paulo Castro Seixas & Paulo Gens Lemos & Chris Kimble, 2005. "Knowledge Management in Non-Governmental Organisations: A Partnership for the Future," Development and Comp Systems 0506002, University Library of Munich, Germany.
  • Handle: RePEc:wpa:wuwpdc:0506002
    Note: Type of Document - pdf; pages: 10. Proceedings of the 7th International Conference, Enterprise Information Systems (ICEIS), Miami, USA, May 24-28, 2005

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    Cited by:

    1. Alexandra Zbuchea & Florina Pînzaru & Mihail Busu & Sergiu-Octavian Stan & Alina Bârgăoanu, 2019. "Sustainable Knowledge Management and Its Impact on the Performances of Biotechnology Organizations," Sustainability, MDPI, Open Access Journal, vol. 11(2), pages 1-20, January.

    More about this item


    Knowledge Management; Communities of Practice; Non- Governmental Organisations; Civil Society Organisations; Information Society; Humanitarian Aid; Social Development;

    JEL classification:

    • F35 - International Economics - - International Finance - - - Foreign Aid
    • O19 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - International Linkages to Development; Role of International Organizations
    • O22 - Economic Development, Innovation, Technological Change, and Growth - - Development Planning and Policy - - - Project Analysis
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes


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