Complaints and Geographic Mobility as Responses to Dissatisfaction with Public Services
Complaints and geographic mobility--that is, "voice: and "exit"--are potential responses to "dissatisfaction" in the market for publicly provided municipal services, as in other markets. We find that reported dissatisfaction with public services can be used to predict both. Furthermore, complaining and mobility appear to be complementary, rather than competitive, responses to dissatisfaction. One implication of our findings that stated dissatisfaction has behavioral consequences is that the vast bodies of survey data on satisfaction have information content that has been underappreciated in economics research.
To our knowledge, this item is not available for
download. To find whether it is available, there are three
1. Check below under "Related research" whether another version of this item is available online.
2. Check on the provider's web page whether it is in fact available.
3. Perform a search for a similarly titled item that would be available.
|Date of creation:|
|Date of revision:|
|Contact details of provider:|| Postal: 2040 Sheridan Road, Evanston, IL 60208-4100|
Web page: http://www.nwu.edu/IPR/publications/wpindex1.html
More information through EDIRC
When requesting a correction, please mention this item's handle: RePEc:wop:nwuipr:96-20. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Thomas Krichel)
If references are entirely missing, you can add them using this form.