Managing Customers Satisfaction : The Nature of Service Problems and Customers Exit, Voice and loyalty
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- Steven D’Alessandro & Lester Johnson & David Gray & Leanne Carter, 2015. "Consumer satisfaction versus churn in the case of upgrades of 3G to 4G cell networks," Marketing Letters, Springer, vol. 26(4), pages 489-500, December.
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Keywordsenterprises ; consumption;
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