IDEAS home Printed from https://ideas.repec.org/p/wbk/wbrwps/8610.html
   My bibliography  Save this paper

Living Life : Assessing Bureaucratic Complexity in Citizen-Government Interactions

Author

Listed:
  • Perotti,Valeria
  • Kayumova,Marina
  • Mazoni Silva Martins,Natalia

Abstract

Bureaucratic complexity in citizen-government interactions can be an obstacle to accessing basic services and exercising civil rights. This paper presents a methodology to collect contributor-based data on the regulatory framework and compliance burden of six key citizen-government interactions: (i) civil registration and identification, (ii) voting, (iii) paying taxes, (iv) access to health care, (v) access to education, and (vi) access to utilities. The methodology was tested in Chile, Ghana, India, and Vietnam, and it provided an overview of the legal and regulatory frameworks. In addition, the study offers some interesting observations: (i) two of the four economies moved toward including digital components to civil registration and identification systems, making it easier to register births/deaths and obtain an identification document; (ii) three of the four economies require a specific voter ID to cast a ballot, which can discourage citizens from engaging in elections; (iii) patients accessing certain services at primary health care facilities may experience longer waits for treatment than those seeking access to the same services in hospitals; and (iv) a student?s ability to access quality education can be limited by school placement based on residential address in two of the four economies. The lessons learned suggest that future studies should use survey data collection to investigate the practical experience of citizens beyond procedures and legal requirements. In addition, focusing on fewer areas and including a larger set of countries could generate greater variability and more robust conclusions.

Suggested Citation

  • Perotti,Valeria & Kayumova,Marina & Mazoni Silva Martins,Natalia, 2018. "Living Life : Assessing Bureaucratic Complexity in Citizen-Government Interactions," Policy Research Working Paper Series 8610, The World Bank.
  • Handle: RePEc:wbk:wbrwps:8610
    as

    Download full text from publisher

    File URL: http://documents.worldbank.org/curated/en/470591539194008898/pdf/WPS8610.pdf
    Download Restriction: no

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wbk:wbrwps:8610. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Roula I. Yazigi). General contact details of provider: http://edirc.repec.org/data/dvewbus.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.