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Using field visits to improve the quality of family planning, health, and nutrition programs : a supervisor's manual

Author

Listed:
  • Heaver, Richard

Abstract

Most health professionals who have worked in rural areas have had the experience of being supervised badly: the flying visit by a superiorwho inspects the records, delivers a critical speech, and disappears without ever finding out what is really going on in the health center area. Such visits seem designed more to demonstrate the supervisor's authority than to help the field worker to serve local people better. This manual is designed to help field supervisors supervise in a way that deepens insights into local situations, supports health workers, and focuses on improving the quality of service to the poor. The checklist of questions is not intended to be definitive or rigidly applied. Depending on the needs of a given program, some areas may need to be probed more deeply, and others shortened or omitted altogether. The author provides guidelines for: planning visits to a program area; visiting villages and talking with mothers; visiting health care workers; visiting nutrition workers; and using findings to make changes in program design or implementation, to reorient the way supervision is done, and to change worker behavior. He also provides a sample field visit report.

Suggested Citation

  • Heaver, Richard, 1991. "Using field visits to improve the quality of family planning, health, and nutrition programs : a supervisor's manual," Policy Research Working Paper Series 797, The World Bank.
    • Handle: RePEc:wbk:wbrwps:797
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