IDEAS home Printed from
   My bibliography  Save this paper

Citizenship behavior and turnover intention : The role of public service motivation and career commitments


  • Birhane, Lakew Alemu

    (Tilburg University, School of Economics and Management)


This dissertation sought to examine the mechanisms for how public service motivation (PSM) in general, individual PSM dimensions, and career commitments influence organizational citizenship behavior, which, in turn, is shown to be related to the turnover intention of public employees. The dissertation is compiled in three empirical studies. The first empirical work examines how career orientations directly and indirectly relate to the two distinct types of organizational citizenship behaviors (OCBO and OCBI). Towards this end, the study (i) reveals that career orientations influence OCBs differently, largely in line with the differences in employees’ professional and organizational values; (ii) suggests that PSM as an institutional level variable motivates public employees to serve the common good through public institutions; and (iii) contributes to public service motivation and organization research by illustrating individuals’ motivation to serve the public interest as a mechanism that links career orientation and citizenship behavior. By disaggregating PSM into its classic dimensions, the second empirical work emphasizes the relations between PSM dimensions and organizational citizenship behaviors. It contributes to PSM theory and evidence by demonstrating the analytical utility of separately defining the PSM dimensions and their relevance and distinctiveness in order to show differential patterns of relations as salient predictors of the various outcomes of employee behavior. The third empirical chapter seeks to synthesize the relations among PSM, OCB, and turnover intention (TI), thereby shedding some light and enhancing our understanding about the relative importance of the PSM dimensions and career orientations of public employees in determining TI directly and indirectly through OCB. Toward this end, the study (i) emphasizes that differences in public service orientations affect employees’ turnover intentions differently; (ii) suggests that the relation between career orientations and turnover intention depends on the congruence between employees’ values and characteristics of their work environment; and (iii) confirms the mediation effect of OCB between the PSM dimensions, career orientations, and TI of public servants.

Suggested Citation

  • Birhane, Lakew Alemu, 2017. "Citizenship behavior and turnover intention : The role of public service motivation and career commitments," Other publications TiSEM 1cd33c4f-f41a-473c-a635-4, Tilburg University, School of Economics and Management.
  • Handle: RePEc:tiu:tiutis:1cd33c4f-f41a-473c-a635-4ea1723bd05d
    Note: Dissertation

    Download full text from publisher

    File URL:
    Download Restriction: no

    More about this item

    NEP fields

    This paper has been announced in the following NEP Reports:


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tiu:tiutis:1cd33c4f-f41a-473c-a635-4ea1723bd05d. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Richard Broekman). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.