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Digital Destinations in the Tourist Sector: A Path Model for the Impact of e-Services on Tourist Expenditures in Amsterdam

Author

Listed:
  • Bart Neuts

    (KU Leuven, Belgium)

  • Joao Romao

    (VU University Amsterdam)

  • Peter Nijkamp

    (VU University Amsterdam)

  • Eveline van Leeuwen

    (VU University Amsterdam)

Abstract

Innovations in information and communication technologies (ICT) in recent decades have had profound implications for tourism services, promotion, or distribution. We apply a Structural Equations Model (SEM) to analyse the relationships between the characteristics of tourists visiting Amsterdam, the importance they attach to different kinds of information contents available on the Internet, and the actual performance of the city as a tourism destination, measured by the expenditures and the duration of stay of the visitors. Findings indicate that the choice of e-services depends on the travel motive, age, education, income, gender, nationality, and length of stay. Furthermore, use of e-forums and virtual tours was found to significantly affect local expenditure.

Suggested Citation

  • Bart Neuts & Joao Romao & Peter Nijkamp & Eveline van Leeuwen, 2013. "Digital Destinations in the Tourist Sector: A Path Model for the Impact of e-Services on Tourist Expenditures in Amsterdam," Tinbergen Institute Discussion Papers 13-138/VIII, Tinbergen Institute.
    • Handle: RePEc:tin:wpaper:20130138
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    References listed on IDEAS

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    1. Lo, Iris Sheungting & McKercher, Bob & Lo, Ada & Cheung, Catherine & Law, Rob, 2011. "Tourism and online photography," Tourism Management, Elsevier, vol. 32(4), pages 725-731.
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    3. Xiang, Zheng & Gretzel, Ulrike, 2010. "Role of social media in online travel information search," Tourism Management, Elsevier, vol. 31(2), pages 179-188.
    4. Aldebert, Bénédicte & Dang, Rani J. & Longhi, Christian, 2011. "Innovation in the tourism industry: The case of Tourism@," Tourism Management, Elsevier, vol. 32(5), pages 1204-1213.
    5. Lin, Yu-Shan & Huang, Jun-Ying, 2006. "Internet blogs as a tourism marketing medium: A case study," Journal of Business Research, Elsevier, vol. 59(10-11), pages 1201-1205, October.
    6. Eveline van Leeuwen & Peter Nijkamp, 2010. "A Microsimulation Model for E-Services in Cultural Heritage Tourism," Tourism Economics, , vol. 16(2), pages 361-384, June.
    7. Bénédicte Aldebert & Rani Jeanne Dang & Christian Longhi, 2011. "Innovation in the tourism industry : the case of tourism@," Post-Print halshs-00721551, HAL.
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    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Bart Neuts & João Romão & Eveline van Leeuwen & Peter Nijkamp, 2013. "Describing the Relationships between Tourist Satisfaction and Destination Loyalty in a Segmented and Digitalized Market," Tourism Economics, , vol. 19(5), pages 987-1004, October.

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    More about this item

    Keywords

    ICT; Internet; mediatisation; destination; tourism performance;
    All these keywords.

    JEL classification:

    • C51 - Mathematical and Quantitative Methods - - Econometric Modeling - - - Model Construction and Estimation
    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

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