Risk management and process management in universities. Application in the University Laica Eloy Alfaro Manabí

The current environment demands the application of modern approaches to address the implementation of internal control a priority, to contribute to the continuous improvement of the organizations. It is a necessity in the institutions of higher education the improvement of risk management, as an essential component of internal control and the implementation of process management. In this context at the Universidad Laica Eloy Alfaro Manabi, although they have applied innovative tools of control, there is evidence that the risk assessment is not carried out on a regular basis and it is not structured by processes; therefore, the research aims to: develop tools for process management and risk management in the Universidad Laica Eloy Alfaro of Manabi. To comply with the proposed objective, it starts with the diagnosis of the current situation, through the implementation and analysis of a list of checks that assesses the ability of the organization's strategic prevention, which was adapted to the context of the universities. As the main diagnostic results, an analysis of the gaps and opportunities for improvement in the different variables that make up the dimensions of the design of the strategic orientation and preparation of the university for the management of risks, risk management in an integrated manner, and implementation and control; and then propose tools for process management and risk management. The study used empirical methods and statistical methods, such as the descriptive statistics and Cronbach's Alpha coefficient to measure the reliability of the instrument applied.