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Using Importance-Performance Analysis in Evaluating Service Learning Educational Quality


  • Kuan-Chou Chen

    () (Purdue University Calumet)


Importance-performance analysis enables education to evaluate and identify the major strengths and weaknesses of a courses? key success factors. This study attempts to understand instructors? expectations and perceptions of students? learning attitudes and shows the usefulness of the Importance-performance analysis grid in evaluating service learning projects benefits from instructors? perspectives in Indiana higher education. The study identified a list of 15 items from the service learning educational literature reviews, and each item was rated using a 5-point Likert scale. The importance-performance grid shows that 4 items fall into the ?Keep up the good work? quadrant, 5 items fall into the ?Concentrate here? quadrant, 4 items fall into the ?Low priority? quadrant, and 5 items fall into the ?Possible overkill? quadrant. The result of this study is expected to serve as a useful guideline for service learning course designers and future research. Implications of these results for practice and research are provided as result.

Suggested Citation

  • Kuan-Chou Chen, 2016. "Using Importance-Performance Analysis in Evaluating Service Learning Educational Quality," Proceedings of International Academic Conferences 3305900, International Institute of Social and Economic Sciences.
  • Handle: RePEc:sek:iacpro:3305900

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    Importance-performance analysis; service learning; educational quality;

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