Conflict and Careers: Staffing Challenges in Israeli Hospitality

The Israeli hospitality industry has long faced a chronic labor shortage, particularly in front-lineand support roles. Rooted in structural challenges such as low wages, demanding workingconditions, and seasonal fluctuations, this issue has been significantly worsened by the outbreakof the October 2023 war. The conflict resulted in a steep decline in both international anddomestic tourism and severely disrupted the sector?s labor force. Thousands of workers, includingforeign nationals and Palestinian day laborers, were either unable or unwilling to return to workdue to security concerns, military reserve mobilization, or personal trauma. This study, focusingon a case study in Eilat, Israel?s premier resort city, investigates how strategic workforce planningand cross-border labor agreements, such as initiatives to employ Jordanian workers, can serve asinnovative responses to the crisis. Interviews with hotel managers and employees reveal thatemotional support, job security, and flexible work arrangements are critical factors in enhancingemployee retention. In the current climate, fostering regional cooperation, promoting culturalsensitivity, and adapting regulatory frameworks are essential for maintaining workforce stability.This paper offers a timely analysis of the intersection between geopolitical instability and humanresource challenges in the hospitality sector. It also presents actionable recommendations forbuilding resilience and ensuring continuity in times of crisis.