Analysing Website Choice and Consumer Loyalty: the Case of Book and CD Markets
This paper estimates the relationship between the choice of website and the characteristics of the individual making this choice. What explain consumer website choice and is this consumer loyal to the same website? This paper approaches this question by modelling individualâ€™s website choice for buying book and CD online among a set of alternatives within a period of six months (from July 1 to December 31 2002). I find that individuals respond strongly to well-known, branded online retailers and that some individual demographics explain the website choice and the loyalty behaviour. However, the results point to a not switching effect online and rules out there is a consumer loyalty.
To our knowledge, this item is not available for
download. To find whether it is available, there are three
1. Check below under "Related research" whether another version of this item is available online.
2. Check on the provider's web page whether it is in fact available.
3. Perform a search for a similarly titled item that would be available.
When requesting a correction, please mention this item's handle: RePEc:sce:scecfa:319. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Christopher F. Baum)
If references are entirely missing, you can add them using this form.