IDEAS home Printed from
   My bibliography  Save this paper

Enhancing Administrative Services Through Document Models


  • Andrei TOMA

    () (Faculty of Cybernetics, Statistics and Business Informatics/Business Informatics Department, Academy of Economic Studies, Bucharest, Romania)

  • Rãzvan ZOTA

    () (Faculty of Cybernetics, Statistics and Business Informatics/Business Informatics Department, Academy of Economic Studies, Bucharest, Romania)


    () (Faculty of Cybernetics, Statistics and Business Informatics/Business Informatics Department, Academy of Economic Studies, Bucharest, Romania)


As the European Service Directive has already been enforced, a new challenge is to ensure a fully interoperable e-Government environment at the European level. The new dimension of the public administration process raises several issues that have to be addressed in order to successfully integrate systems from various administrative models. The current Single Point of Contact implementation assures that e-Government procedures can be completed at distance and by electronic means and that the information related to national requirements and procedures will be easily accessible for service providers and service recipients. In this context, a future goal will be to ensure the means in which different PSC will be able to interoperate. This is a complex task because each PSC has its own specific particularities and deals with various document types and formats. Creating common specifications for the documents types, formats and interchange containers is a mandatory stage in achieving the desired interoperability. In this paper we focus to the process of creating a unique document model for pan-European document interchanges. The document model will be used for the communication between PSCs. The communication between PSCs and national authorities will be done independently. The document model consists on both semantic and security metadata. This document model will be properly derived from e-Government ontology. Here we are presenting the initial assumptions and architectural issues that are elicited and will be used in order to create a fully functional model. We rely on the former experience gained in engineering a Romanian PSC proof of concept and we will extend our achievements to address the PSC interoperability goal.

Suggested Citation

  • Andrei TOMA & Rãzvan ZOTA & Radu CONSTANTINESCU, 2010. "Enhancing Administrative Services Through Document Models," Proceedings of the 5th International Conference on Knowledge Management: Projects, Systems and Technologies,Bucharest, November 12-13 2010 15, Faculty of Economic Cybernetics, Statistics and Informatics, Academy of Economic Studies and National Defence University "Carol I", Department for Management of the Defence Resources and Education.
  • Handle: RePEc:rom:km2010:15

    Download full text from publisher

    File URL:
    Download Restriction: no

    More about this item


    e-Government; interoperability; e-documents ontologies;

    JEL classification:

    • K23 - Law and Economics - - Regulation and Business Law - - - Regulated Industries and Administrative Law

    NEP fields

    This paper has been announced in the following NEP Reports:


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rom:km2010:15. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Mogos Radu). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.