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La démarche qualité est née dans les grandes entreprises en raison du développement de la production de masse et de la division du travail. Dans l’entreprise artisanale en revanche, la division du travail est peu développée et l’entrepreneur-artisan occupe des différentes fonctions (productives et administratives). Aussi la qualité en tant que processus normatif n’a pas de raison d’être. La qualité est une qualité informelle fait d’un ensemble de pratiques qui ne sont pas le monopole d’un service particulier. Cette conclusion s’appuie sur une enquête qui a été menée dans 12 entreprises artisanales dans le Nord/Pas-de-Calais à partir du concept du Potentiel de Ressources de l’entrepreneur. Quality, as an industrial standard, was born in big companies with the development of mass production and the division of labour. In the small enterprise, the division of labour is not very developed and the entrepreneur has in charge different functions (production and management). In the small enterprise, quality as a normative process doesn’t exist and quality is thus informal. There is a set of practices which are not implemented by a special service. This conclusion is based on a research study in 12 small enterprises in the Nord/Pas-de-Calais region in France. This research study is based on the concept of the potential of resources of the entrepreneur

Listed author(s):
  • Sophie Boutillier


    (labrii, ULCO)

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Paper provided by Laboratoire de Recherche sur l'Industrie et l'Innovation. ULCO / Research Unit on Industry and Innovation in its series Working Papers with number 123.

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Length: 30 pages
Date of creation: Mar 2006
Publication status: Published in Cahiers du Lab.RII, Mars 2006
Handle: RePEc:rii:riidoc:123
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