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The quality in the domain of services

Author

Listed:
  • Rabontu, Cecilia Irina
  • Boncea, Amelia Georgiana

Abstract

The quality means different things for different persons depending on their experience and their position in an organization, thus, even though the preoccupations for quality appeared from the very beginning of humankind, only in the 20th century a spectacular evolution of the actions and the concepts regarding quality was brought forth. The modern concept of quality is based on four fundamental rules : the defining of quality, the prevention, zero defects and the measurement.

Suggested Citation

  • Rabontu, Cecilia Irina & Boncea, Amelia Georgiana, 2007. "The quality in the domain of services," MPRA Paper 7811, University Library of Munich, Germany.
  • Handle: RePEc:pra:mprapa:7811
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    File URL: https://mpra.ub.uni-muenchen.de/7811/1/MPRA_paper_7811.pdf
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    More about this item

    Keywords

    concept of quality in services; the quality of services differentiates;

    JEL classification:

    • L8 - Industrial Organization - - Industry Studies: Services

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