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Mapeamento De Indicadores de Qualificação e de Competência Profissional Num Sistema Complexo De Trabalho. O Caso Dos Serviços De Controlo De Tráfego Aéreo
[Mapping of Qualification and Professional Competence Indicators in a Work Complex System: the case of the air traffic control services]


  • Sampaio, José
  • Moniz, António


Flexibilisation and complexification of working places, due to the information technologies, requires an holistic approach to the labour reality, in an integrative and wide perspective of different scenarios and operational contexts. Such new changes implies the development of new personal and professional features that are beyond the restrict frame of the autonomous, discrete and specialised work. The knowledge needed for the work in organisations can be searched in the working processes modelling. And that can be a constructive basis of a “knowledge map”. Thus, are described the activities of different working processes, and that induces the emergence of a group of informations (indicators) necessary to the construction of each competence that supports the execution of those processes. This action even allows the existence of possible gaps in the strategies of long-life education and training. They assume more and more a critical support to the need of updating and maintenance of professional competences. How to identify and operationalise the professional competences in a working complex system is one of the main issues in this paper. The case study presented in this paper is refered to the air traffic control and it presents the methodology used for the identification and validation of a group of structuring professional competencies that are evident in a complex working system.

Suggested Citation

  • Sampaio, José & Moniz, António, 2005. "Mapeamento De Indicadores de Qualificação e de Competência Profissional Num Sistema Complexo De Trabalho. O Caso Dos Serviços De Controlo De Tráfego Aéreo
    [Mapping of Qualification and Professional
    ," MPRA Paper 6415, University Library of Munich, Germany, revised Jan 2006.
  • Handle: RePEc:pra:mprapa:6415

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    More about this item


    air traffic control; information technologies; occupations; complex working system; professional competencies;

    JEL classification:

    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • C93 - Mathematical and Quantitative Methods - - Design of Experiments - - - Field Experiments
    • A14 - General Economics and Teaching - - General Economics - - - Sociology of Economics


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