Refinement and Retesting of “eBankQual” Scale in Internet Banking Service Settings
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KeywordsE-service Quality; eBankQual; Scale Reliability; Internet Banking; Customer Satisfaction;
- G0 - Financial Economics - - General
- G20 - Financial Economics - - Financial Institutions and Services - - - General
- G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
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