IDEAS home Printed from https://ideas.repec.org/p/pra/mprapa/3113.html
   My bibliography  Save this paper

Prospettive per un nuovo Welfare
[Perspectives for a new Welfare. Quality competiton versus Price competition: an 'Exit-Voice-Loyalty' approach]

Author

Listed:
  • Reggiani, Tommaso

Abstract

"Exit, Voice, and Loyalty" (A.O. Hirschman 1970) is a theoretical concept derived from the work of Albert O. Hirschman (1970) which is focused on two essential options in organizatios and products decline, being "exit" and "voice".The basis concept is as follows: members of an organization, whether consumers , or any other kind of human grouping, have essentially two possible responses when they perceive that the producer/organization is demonstrating a decrease in quality or benefit to the consumer/member: they can EXIT (withdraw from the relationship-the standard market strategy); or, they can VOICE (attempt to repair or improve the relationship through communication of the complaint, grievance or proposal for change -the standard political strategy). In this article we apply this approach to welfare and health care markets, emphasizing the main importance of LOYALTY option (a mixed "voice-exit" strategy).

Suggested Citation

  • Reggiani, Tommaso, 2007. "Prospettive per un nuovo Welfare
    [Perspectives for a new Welfare. Quality competiton versus Price competition: an 'Exit-Voice-Loyalty' approach]
    ," MPRA Paper 3113, University Library of Munich, Germany, revised 01 Mar 2007.
  • Handle: RePEc:pra:mprapa:3113
    as

    Download full text from publisher

    File URL: https://mpra.ub.uni-muenchen.de/3113/1/MPRA_paper_3113.pdf
    File Function: original version
    Download Restriction: no

    References listed on IDEAS

    as
    1. Zamagni, Stefano, 2006. "L'economia come se la persona contasse: verso una teoria economica relazionale," AICCON Working Papers 32-2006, Associazione Italiana per la Cultura della Cooperazione e del Non Profit.
    Full references (including those not matched with items on IDEAS)

    More about this item

    Keywords

    A.O. Hirschman; exit-voice-loyalty; Welfare State; Welfare Society;

    JEL classification:

    • D78 - Microeconomics - - Analysis of Collective Decision-Making - - - Positive Analysis of Policy Formulation and Implementation
    • D71 - Microeconomics - - Analysis of Collective Decision-Making - - - Social Choice; Clubs; Committees; Associations
    • D11 - Microeconomics - - Household Behavior - - - Consumer Economics: Theory
    • I00 - Health, Education, and Welfare - - General - - - General
    • D40 - Microeconomics - - Market Structure, Pricing, and Design - - - General
    • D20 - Microeconomics - - Production and Organizations - - - General

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pra:mprapa:3113. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Joachim Winter) or (Rebekah McClure). General contact details of provider: http://edirc.repec.org/data/vfmunde.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.