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Using Artificial intelligence to select the optimal E-CRM Based business needs

Listed author(s):
  • Amroush, Fadi
  • Baderddeen, Alkhoder
  • Yusef, Talal

CRM has become one of the most leading business strategies in the new millennium. There is a verity of software solutions that impalement CRM principles including free and property ones. The aim of this research is to design and implement an evaluation model to help companies in choosing the best CRM based on their business needs using artificial intelligence techniques. The evaluation model uses an AI system that can help to specify the workflows and needs of the people, who want to buy a CRM-system, e.g. to support the RFP-process, in addition to determine a model for evaluation, and after building it he can send it to vendors to get their feedback and may be will do so matching algorithm to choose the best match. Decision making system choose the optimal solution based on business needs which is provided by RFP templates.

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Paper provided by University Library of Munich, Germany in its series MPRA Paper with number 25758.

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Date of creation: 02 Nov 2008
Handle: RePEc:pra:mprapa:25758
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