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The role of online marketplaces in protecting and empowering consumers: Country and business survey findings

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Abstract

Online marketplaces matching third-party sellers with consumers are now key e-commerce channels globally. Despite their popularity and the benefits they bring to consumers, they do present a number of risks, for example when their third-party sellers engage in misleading marketing and fraud, or supply unsafe products. This report summarises results from a 2021 OECD survey of 28 countries and 15 platform businesses examining the role of online marketplaces in enhancing consumer protection. The report highlights a range of encouraging initiatives by many participating countries and online marketplaces to better protect consumers, often taken in co-operation with one another, but also identifies several key areas where more action is needed.

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  • Oecd, 2022. "The role of online marketplaces in protecting and empowering consumers: Country and business survey findings," OECD Digital Economy Papers 329, OECD Publishing.
    • Handle: RePEc:oec:stiaab:329-en
    DOI: 10.1787/9d8cc586-en
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