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The impact of digital government on citizen well-being

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  • Benjamin Welby

Abstract

Informed by the OECD’s well-being framework, this Working Paper considers how the experience of civic engagement and governance is being transformed and explores how governments can harness the potential of digital technologies and data to develop better outcomes for better lives. The paper proposes that in order to maximise the relationship between digital government activity and citizen well-being, government focus should be on benefits that are not only material in terms of the quality of services, but that reflect the intellectual and emotional benefits derived from a different approach to government interactions with its constituents. The paper suggests that the relationship between digital government and citizen well-being is best encapsulated by the outcomes which follow from a government that is responsive, protective and trustworthy.

Suggested Citation

  • Benjamin Welby, 2019. "The impact of digital government on citizen well-being," OECD Working Papers on Public Governance 32, OECD Publishing.
    • Handle: RePEc:oec:govaaa:32-en
    DOI: 10.1787/24bac82f-en
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    Cited by:

    1. MISURACA Gianluca & BARCEVICIUS Egidijus & CODAGNONE Cristiano, 2020. "Exploring Digital Government transformation in the EU – Understanding public sector innovation in a data-driven society," JRC Research Reports JRC121548, Joint Research Centre.
    2. Rao, Amar & Talan, Amogh & Abbas, Shujaat & Dev, Dhairya & Taghizadeh-Hesary, Farhad, 2023. "The role of natural resources in the management of environmental sustainability: Machine learning approach," Resources Policy, Elsevier, vol. 82(C).
    3. Sung-Bou Kim & Dongwook Kim, 2020. "ICT Implementation and Its Effect on Public Organizations: The Case of Digital Customs and Risk Management in Korea," Sustainability, MDPI, vol. 12(8), pages 1-19, April.

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