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The impact of New public management on efficiency of work and quality of services in vocational education institutions

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  • Eugenija GOLUBOVA

    ()

Abstract

The paper analyses impact of New public management on efficiency of work and quality of services in public service institutions. Autonomy is one the principles of NPM that, according to the theory, increases efficiency of work and quality of services in public sector providers. However these assumptions have been scarcely researched in practice. To narrow this gap the experimental reform that implemented greater managerial and financial autonomy in 13 Lithuanian state vocational schools was chosen for research. In order to analyse autonomy’s impact on these variables after the reform, maximally similar institutions (of those that underwent the reform and that didn’t) are compared using quantitative and qualitative methods.

Suggested Citation

  • Eugenija GOLUBOVA, 2010. "The impact of New public management on efficiency of work and quality of services in vocational education institutions," Departmental Working Papers 2010-31, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
  • Handle: RePEc:mil:wpdepa:2010-31
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    File URL: http://wp.demm.unimi.it/files/wp/2010/DEMM-2010_031wp.pdf
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    Keywords

    Autonomy; New public management; vocational education and training; public establishment; budgetary institution; efficiency of work; quality of services;

    JEL classification:

    • L3 - Industrial Organization - - Nonprofit Organizations and Public Enterprise
    • I2 - Health, Education, and Welfare - - Education

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