IDEAS home Printed from https://ideas.repec.org/p/lpe/wpaper/201708.html
   My bibliography  Save this paper

Financial Inclusion through Digital Financial Services and Branchless Banking: Inclusiveness, Challenges and Opportunities

Author

Listed:
  • Chaikal Nuryakin

    (Researcher, Institute for Economic and Social Research, Faculty of Economics, University of Indonesia, Jakarta)

  • Prani Sastiono
  • Faradina Alifia Maizar

    (Researcher, Institute for Economic and Social Research, Faculty of Economics, University of Indonesia, Jakarta)

  • Pyan Amin
  • Lili Yunita

    (Researcher, Institute for Economic and Social Research, Faculty of Economics, University of Indonesia, Jakarta)

  • Nanda Puspita

    (Researcher, Institute for Economic and Social Research, Faculty of Economics, University of Indonesia, Jakarta)

  • Moslem Afrizal

    (Researcher, Institute for Economic and Social Research, Faculty of Economics, University of Indonesia, Jakarta)

  • Christine Tjen

    (Researcher, Institute for Economic and Social Research, Faculty of Economics, University of Indonesia, Jakarta)

Abstract

The initiative to enhance financial inclusion in Indonesia has been done through Financial Digital Service (LKD) by Bank Indonesia (BI) and Smart Act Branchless Banking Service for Financial Inclusion (Laku Pandai) by Financial Services Authority (OJK). There are several factors contributing to the success of both programs. One of the most important factors is the quality of the agents in charge. In order to monitor the development progress of financial inclusion brought by both programs, LPEM FEBUI conducted preliminary research through financial service agent field survey in West Nusa Tenggara and Aceh. The programs inclusiveness, challenges faced by agents, and opportunity for service expansions are three components assessed in the study. The results depicted that, despite the leap in the number of agents, both programs so far serve mainly as complimentary service. It is also found that, although agents find sufficient profitability and sustainability, there are still notable challenges in infrastructure, funding, and technical capability which need to be addressed. Such results recommend regulator, especially BI and OJK, to put more attention on the establishment of information and training center for their agents and enhancement on digital inclusion as well as electricity coverage

Suggested Citation

  • Chaikal Nuryakin & Prani Sastiono & Faradina Alifia Maizar & Pyan Amin & Lili Yunita & Nanda Puspita & Moslem Afrizal & Christine Tjen, 2017. "Financial Inclusion through Digital Financial Services and Branchless Banking: Inclusiveness, Challenges and Opportunities," LPEM FEBUI Working Papers 201708, LPEM, Faculty of Economics and Business, University of Indonesia, revised Jun 2017.
    • Handle: RePEc:lpe:wpaper:201708
    as

    Download full text from publisher

    File URL: https://www.lpem.org/repec/lpe/papers/WP201708.pdf
    File Function: First version, 2017
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mohamed Samy ElDeeb & Yasser Tawfik Halim & Esmat Mostafa Kamel, 2021. "The pillars determining financial inclusion among SMEs in Egypt: service awareness, access and usage metrics and macroeconomic policies," Future Business Journal, Springer, vol. 7(1), pages 1-19, December.
    2. Kiki Verico, 2018. "Does Indonesia’s Macroeconomic Work Well Towards the Political Year?," LPEM FEBUI Working Papers 201819, LPEM, Faculty of Economics and Business, University of Indonesia, revised Apr 2018.
    3. Verico, Kiki, 2018. "Does Indonesia’s macroeconomic work well towards the political year?," MPRA Paper 86164, University Library of Munich, Germany.

    More about this item

    Keywords

    Financial Inclusion — LKD — Laku Pandai — Digital Inclusion;

    JEL classification:

    • G28 - Financial Economics - - Financial Institutions and Services - - - Government Policy and Regulation
    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:lpe:wpaper:201708. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Arianto Patunru (email available below). General contact details of provider: https://edirc.repec.org/data/feuinid.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.