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The role of loyalty in the construction of social networks: a proposal for the social management of public household utility companies

Author

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  • German Darío Valencia Agudelo

Abstract

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Suggested Citation

  • German Darío Valencia Agudelo, 2007. "The role of loyalty in the construction of social networks: a proposal for the social management of public household utility companies," Grupo Microeconomía Aplicada 036, Universidad de Antioquia, Departamento de Economía.
  • Handle: RePEc:lde:grupom:036
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    File URL: ftp://ftp.drivehq.com/cavasco/grupom/EstudiosGerencialesGerman.pdf
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    More about this item

    Keywords

    Public household utilities; loyality; social management; social networks; company-customer relationship.;

    JEL classification:

    • D43 - Microeconomics - - Market Structure, Pricing, and Design - - - Oligopoly and Other Forms of Market Imperfection
    • D72 - Microeconomics - - Analysis of Collective Decision-Making - - - Political Processes: Rent-seeking, Lobbying, Elections, Legislatures, and Voting Behavior
    • H42 - Public Economics - - Publicly Provided Goods - - - Publicly Provided Private Goods
    • K23 - Law and Economics - - Regulation and Business Law - - - Regulated Industries and Administrative Law
    • L97 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Utilities: General

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