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Geração computacional de recomendações para o desenvolvimento dos serviços de informação das autarquias

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  • Luís M. Ribeiro Vieira

Abstract

This study, based on data about internet available functionalities of Portuguese municipalities, determines, using computational facilities supported by a data base and a query language, and analyzes a large number of recommendations in order to provide a better service to user. It concludes that it’s necessary to consider relationship management as a way to provide a better service and that many municipalities, eventually associated, need to accomplish a large revision of its site.

Suggested Citation

  • Luís M. Ribeiro Vieira, 2006. "Geração computacional de recomendações para o desenvolvimento dos serviços de informação das autarquias," Working Papers Department of Economics 2006/23, ISEG - Lisbon School of Economics and Management, Department of Economics, Universidade de Lisboa.
  • Handle: RePEc:ise:isegwp:wp232006
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    Keywords

    maturity; egovernment; information service; municipality; functionality; CRM.;

    JEL classification:

    • D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption
    • H76 - Public Economics - - State and Local Government; Intergovernmental Relations - - - Other Expenditure Categories
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

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