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How Third party logistics providers create effectiveness and efficiency by coordinating customers´activities an strategies


  • Hertz, Susanne

    (Dept. of Business Administration, Stockholm School of Economics)

  • Macquet, Monica

    (Dept. of Business Administration, Stockholm School of Economics)


Logistics providers are developing competitive advantage by coordinating different customers logistics solutions. We are presenting some of the basic factors taken into consideration for a TPL firm when coordinating its customers. The possibilities to coordinate are dependent not only on activities of different customers, suppliers and customers´customers but also the attitudes and behavior reflected from their strategies. The dimensions of main importance for coordination are used as a base for finding suitable customer profiles. Finally we are discussing how the logistics providers effectively cope with the dynamic interaction and the network fit between customers.

Suggested Citation

  • Hertz, Susanne & Macquet, Monica, 2000. "How Third party logistics providers create effectiveness and efficiency by coordinating customers´activities an strategies," SSE/EFI Working Paper Series in Business Administration 2001:10, Stockholm School of Economics, revised 30 Nov 2001.
  • Handle: RePEc:hhb:hastba:2001_010

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    References listed on IDEAS

    1. Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer;The Psychometric Society, vol. 16(3), pages 297-334, September.
    2. Heiligers, Phil J. M. & Hingstman, L., 2000. "Career preferences and the work-family balance in medicine: gender differences among medical specialists," Social Science & Medicine, Elsevier, vol. 50(9), pages 1235-1246, May.
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    Cited by:

    1. Liu, Weihua & Wang, Yijia, 2015. "Quality control game model in logistics service supply chain based on different combinations of risk attitude," International Journal of Production Economics, Elsevier, vol. 161(C), pages 181-191.

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    Customer coordination; Third party logistics providers (TPLs); Networks;

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