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Figures du client et management : un processus de structuration sous contrôle(s)

Author

Listed:
  • Patrick Gilbert

    (GREGOR - Groupe de Recherche en Gestion des Organisations - UP1 - Université Paris 1 Panthéon-Sorbonne - IAE Paris - Sorbonne Business School)

  • Nathalie Raulet-Croset

    (GREGOR - Groupe de Recherche en Gestion des Organisations - UP1 - Université Paris 1 Panthéon-Sorbonne - IAE Paris - Sorbonne Business School)

  • Ann-Charlotte Teglborg

    (NBS - Novancia Business School - CCIP IDF - Chambre de commerce et d’industrie - Paris-Île de France)

Abstract

S'inscrivant dans le cadre des réflexions sur les modes de contrôle développés au sein des relations client-fournisseur, cet article propose une analyse fine de la manière dont un fournisseur peut combiner une adaptation de sa structure organisationnelle avec des évolutions managériales pour tout à la fois répondre aux exigences de contrôle de ses clients et susciter une dynamique interne à son organisation. En s'appuyant sur le cas de l'entreprise Favi, un sous-traitant automobile, l'article met en lumière le processus de construction dans la durée d'une organisation s'adaptant aux figures successives du client, et il analyse en quoi l'approche proactive développée par l'entreprise pour répondre aux exigences du contrôle bureaucratique et social de ses clients participe de son propre système managérial.

Suggested Citation

  • Patrick Gilbert & Nathalie Raulet-Croset & Ann-Charlotte Teglborg, 2014. "Figures du client et management : un processus de structuration sous contrôle(s)," Post-Print halshs-01897908, HAL.
    • Handle: RePEc:hal:journl:halshs-01897908
    DOI: 10.3917/geco.118.0067
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    Cited by:

    1. Hélène Picard & Gazi Islam, 2019. "“Free to do what I want”? Exploring the ambivalent effects of liberating leadership," Post-Print halshs-01958935, HAL.
    2. Hélène Picard & Gazi Islam, 2019. "“Free to do what I want”? Exploring the ambivalent effects of liberating leadership," Grenoble Ecole de Management (Post-Print) halshs-01958935, HAL.
    3. Gazi Islam & Roberta Sferrazzo, 2022. "Workers' Rites: Ritual Mediations and the Tensions of New Management," Journal of Management Studies, Wiley Blackwell, vol. 59(2), pages 284-318, March.
    4. Patrick Gilbert & Ann-Charlotte Teglborg & Nathalie Raulet-Croset, 2018. "The liberated firm, a radical innovation or a mere avatar of participatory management? [L’entreprise libérée, innovation radicale ou simple avatar du management participatif ?]," Post-Print hal-04005432, HAL.

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