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Un bilan de 10 ans de certification des systèmes de management de la qualité : les apports perçus de la certification ISO 9000 par les managers

Author

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  • Sylvie Rolland

    (DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris sciences et lettres - CNRS - Centre National de la Recherche Scientifique)

Abstract

The ISO 9000 has just celebrated its 20th anniversary and it seems that after years of certifi cation, quality managers must report what real contributions certifi cation makes within the organizations. Results of the academic studies in this fi eld are far from being consensual. Taking into account those contradictory results, the question is raised to assess managers' opinions, in order to evaluate their perceived impact of quality management systems and its certifi cation, and to identify issues and challenges of the new ISO 9000 international standards edition.

Suggested Citation

  • Sylvie Rolland, 2009. "Un bilan de 10 ans de certification des systèmes de management de la qualité : les apports perçus de la certification ISO 9000 par les managers," Post-Print halshs-00497227, HAL.
    • Handle: RePEc:hal:journl:halshs-00497227
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    Cited by:

    1. Mustapha Meziani, 2018. "Analyse Des Stratégies D’Acteurs D’Un Système De Management De La Qualité Par La Méthode Mactor : Cas De Vingt Entreprises Certifiées De La Wilaya De Bejaia (Algérie)," Post-Print hal-03726509, HAL.

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