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Analyse Des Stratégies D’Acteurs D’Un Système De Management De La Qualité Par La Méthode Mactor : Cas De Vingt Entreprises Certifiées De La Wilaya De Bejaia (Algérie)

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  • Mustapha Meziani

    (UB - Université Abderrahmane Mira [Université de Béjaïa] = University Abderrahmane Mira [University of Béjaïa])

Abstract

Starting from the principle of stakeholder involvement in quality processes in companies contained in the ISO 9000: 2008 standard, this article discusses alliance and power quality system (QMS) games by highlighting the predominant weight of each actor in the exercise of appropriation of the quality approach of 20 certified companies of the wilaya of Bejaia (Algeria). Certainly, there are very positive convergences but also divergences. The ideal is to arrive at a voluntary involvement of the actors in the establishment and development of a QMS according to the ISO 9001: 2008 standard. But also, a fairly positive interaction and a mutually beneficial relationship with all quality actors.

Suggested Citation

  • Mustapha Meziani, 2018. "Analyse Des Stratégies D’Acteurs D’Un Système De Management De La Qualité Par La Méthode Mactor : Cas De Vingt Entreprises Certifiées De La Wilaya De Bejaia (Algérie)," Post-Print hal-03726509, HAL.
    • Handle: RePEc:hal:journl:hal-03726509
    Note: View the original document on HAL open archive server: https://hal.science/hal-03726509
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    1. repec:dau:papers:123456789/5457 is not listed on IDEAS
    2. Sylvie Rolland, 2009. "Un bilan de 10 ans de certification des systèmes de management de la qualité : les apports perçus de la certification ISO 9000 par les managers," Post-Print halshs-00497227, HAL.
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