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Teaching hospital performance: Towards a community of shared values?

Author

Listed:
  • Marianna Mauro

    (ISIS - Institut de Science et d'ingénierie supramoléculaires - UNISTRA - Université de Strasbourg - INC-CNRS - Institut de Chimie - CNRS Chimie - CNRS - Centre National de la Recherche Scientifique - MNGE - Matériaux et Nanosciences Grand-Est - UNISTRA - Université de Strasbourg - Université de Haute-Alsace (UHA) - Université de Haute-Alsace (UHA) Mulhouse - Colmar - INSERM - Institut National de la Santé et de la Recherche Médicale - INC-CNRS - Institut de Chimie - CNRS Chimie - CNRS - Centre National de la Recherche Scientifique - Réseau nanophotonique et optique - UNISTRA - Université de Strasbourg - Université de Haute-Alsace (UHA) - Université de Haute-Alsace (UHA) Mulhouse - Colmar - CNRS - Centre National de la Recherche Scientifique)

  • Emma Cardamone
  • Giusy Cavallaro

    (University of Iceland [Reykjavik])

  • Etienne Minvielle

    (IGR - Institut Gustave Roussy, EA MOS - EA Management des Organisations de Santé - EHESP - École des Hautes Études en Santé Publique [EHESP] - PRES Sorbonne Paris Cité)

  • Francesco Rania
  • Claude Sicotte

    (EA MOS - EA Management des Organisations de Santé - EHESP - École des Hautes Études en Santé Publique [EHESP] - PRES Sorbonne Paris Cité)

  • Annarita Trotta

    (UNIBO - Alma Mater Studiorum Università di Bologna = University of Bologna)

Abstract

This paper explores the performance dimensions of Italian teaching hospitals (THs) by considering the multiple constituent model approach, using measures that are subjective and based on individual ideals and preferences. Our research replicates a study of a French TH and deepens it by adjusting it to the context of an Italian TH. The purposes of this research were as follows: to identify emerging views on the performance of teaching hospitals and to analyze how these views vary among hospital stakeholders. We conducted an in-depth case study of a TH using a quantitative survey method. The survey uses a questionnaire based on Parsons' social system action theory, which embraces the major models of organizational performance and covers three groups of internal stakeholders: physicians, caregivers and administrative staff. The questionnaires were distributed between April and September 2011. The results confirm that hospital performance is multifaceted and includes the dimensions of efficiency, effectiveness and quality of care, as well as organizational and human features. There is a high degree of consensus among all observed stakeholder groups about these values, and a shared view of performance is emerging. Our research provides useful information for defining management priorities to improve the performance of THs.

Suggested Citation

  • Marianna Mauro & Emma Cardamone & Giusy Cavallaro & Etienne Minvielle & Francesco Rania & Claude Sicotte & Annarita Trotta, 2013. "Teaching hospital performance: Towards a community of shared values?," Post-Print hal-01510578, HAL.
    • Handle: RePEc:hal:journl:hal-01510578
    DOI: 10.1016/j.socscimed.2013.11.027
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    Cited by:

    1. Chowdhury, Hedayet & Zelenyuk, Valentin, 2016. "Performance of hospital services in Ontario: DEA with truncated regression approach," Omega, Elsevier, vol. 63(C), pages 111-122.

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