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A preliminary analysis on Lean Six Sigma application in healthcare

Author

Listed:
  • Aicha Aguezzoul

    (LGIPM - Laboratoire de Génie Industriel et de Production de Metz - UPVM - Université Paul Verlaine - Metz)

  • Nyoungue Aimé

    (LGIPM - Laboratoire de Génie Industriel et de Production de Metz - UPVM - Université Paul Verlaine - Metz)

Abstract

Nowadays, the provisions of healthcare are selected for their quality. Hospitals have begun intensely to use one of concept of ISO 9001: "The customer voice", which consists on using the perception of patients to organize their services and improve their global performance. The implementation of Lean Six Sigma (L6S) approach helps to achieve this goal. This approach corresponds to the merger of two quality improvement: Lean and 6 Sigma. Both methods encompass a number of principles and tools designed to increase process efficiency by reducing wasteful steps. This paper presents an application of L6S approach in the hospital sector by focusing on the need to implement this tool to improve the value chain of healthcare, and the KPIs used.

Suggested Citation

  • Aicha Aguezzoul & Nyoungue Aimé, 2012. "A preliminary analysis on Lean Six Sigma application in healthcare," Post-Print hal-01338425, HAL.
    • Handle: RePEc:hal:journl:hal-01338425
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    Cited by:

    1. Niñerola, Angels & Sánchez-Rebull, María-Victoria & Hernández-Lara, Ana-Beatriz, 2020. "Quality improvement in healthcare: Six Sigma systematic review," Health Policy, Elsevier, vol. 124(4), pages 438-445.

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