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The Short and Long Term Effects of In-Person Performance Feedback

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  • Romensen, Gert-Jan
  • Soetevent, Adriaan

    (University of Groningen)

Abstract

Does in-person coaching structurally increases worker productivity? We answer this questionusing detailed performance data from a large-scale bus driver coaching program, exploitingnatural variation in when drivers receive coaching.Our results show significant improvements in fuel economy and outcomes pertainingto passenger comfort. Drivers with lower pre-coaching productivity experience the largesttreatment effect, initially closing about 40% of the productivity gap. These effects last fourto nine weeks and replicate in a control region. The data suggest that the main mechanismbehind the coaching effect is information transmission from higher- to lower-productivityworkers, rather than peer pressure or signaling

Suggested Citation

  • Romensen, Gert-Jan & Soetevent, Adriaan, 2024. "The Short and Long Term Effects of In-Person Performance Feedback," Research Report 2024002-EEF, University of Groningen, FEB Research Institute (FEBRI).
    • Handle: RePEc:gro:rugfeb:2024002-eef
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