A Dynamic Model of Diversity, Emotions and Conflict in Teams
Based on an interdisciplinary approach we propose a theoretical model of diversity in work teams. Previously, diversity in teams has been defined in terms of the nominal categories into which team members fall. The core argument of our model is that diversity is a subjective experience that can be captured via the social identity groups to which members feel to belong. Furthermore the model explains how team members salient social identities influences appraisals of issues, which in turn influence emotion and conflict. Based on the results of an exploratory study on cross-functional teams, we offer propositions concerning the relationship between social identities, emotion and conflict. Finally, we discuss implications for future research and management practice.
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|Date of creation:||2000|
|Contact details of provider:|| Postal: Suisse; Ecole des Hautes Etudes Commerciales, Universite de Geneve, faculte des SES. 102 Bb. Carl-Vogt CH - 1211 Geneve 4, Suisse|
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