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Remote Work, Employee Mix, and Performance

Author

Listed:
  • Aksoy, Cevat Giray
  • Bloom, Nicholas
  • Davis, Steven
  • Marino, Victoria
  • Özgüzel, Cem

Abstract

We study the shift to fully remote work at a large call center in Turkey, highlighting three findings. First, fully remote work increased the share of women—including married women—as well as rural and smaller-town residents. By accessing groups with traditionally lower labor-force participation, the firm was able to increase its share of graduate employees by 14% without raising wages. Second, workforce productivity rose by 10%, reflecting shorter call durations for remote employees. This was facilitated by a quieter home working environment that avoided the background noise present in the office. Third, fully remote employees who received initial in-person training exhibited higher long-run productivity and lower attrition rates. This underscores the advantages of in-person onboarding for fully remote workers.

Suggested Citation

  • Aksoy, Cevat Giray & Bloom, Nicholas & Davis, Steven & Marino, Victoria & Özgüzel, Cem, 2025. "Remote Work, Employee Mix, and Performance," CEPR Discussion Papers 20262, C.E.P.R. Discussion Papers.
    • Handle: RePEc:cpr:ceprdp:20262
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    File URL: https://cepr.org/publications/DP20262
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    JEL classification:

    • J2 - Labor and Demographic Economics - - Demand and Supply of Labor
    • J3 - Labor and Demographic Economics - - Wages, Compensation, and Labor Costs
    • R1 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General Regional Economics

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