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Optimizing the staffing and routing of small-size hierarchical call centers

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  • CHEVALIER, Philippe
  • VAN den SCHRIEK, Jean-Christophe

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  • CHEVALIER, Philippe & VAN den SCHRIEK, Jean-Christophe, 2009. "Optimizing the staffing and routing of small-size hierarchical call centers," CORE Discussion Papers RP 2156, Université catholique de Louvain, Center for Operations Research and Econometrics (CORE).
  • Handle: RePEc:cor:louvrp:2156 Note: In : Production and Operations Management, 17(2), 306-319, 2008
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    References listed on IDEAS

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    1. Marco Slikker, 2005. "A characterization of the position value," International Journal of Game Theory, Springer;Game Theory Society, vol. 33(4), pages 505-514, November.
    2. Le Breton, M & Owen, G & Weber, S, 1992. "Strongly Balanced Cooperative Games," International Journal of Game Theory, Springer;Game Theory Society, pages 419-427.
    3. Demange, Gabrielle, 1994. "Intermediate preferences and stable coalition structures," Journal of Mathematical Economics, Elsevier, vol. 23(1), pages 45-58, January.
    4. Borm, P.E.M. & Owen, G. & Tijs, S.H., 1992. "On the position value for communication situations," Other publications TiSEM 5a8473e4-1df7-42df-ad53-f, Tilburg University, School of Economics and Management.
    5. Gabrielle Demange, 2004. "On Group Stability in Hierarchies and Networks," Journal of Political Economy, University of Chicago Press, vol. 112(4), pages 754-778, August.
    6. van Velzen, S., 2005. "Cooperation in Networks and Scheduling," Other publications TiSEM 81d927bb-fc40-4306-8f7f-a, Tilburg University, School of Economics and Management.
    7. Kaneko, Mamoru & Wooders, Myrna Holtz, 1982. "Cores of partitioning games," Mathematical Social Sciences, Elsevier, pages 313-327.
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    Cited by:

    1. Auke Pot & Sandjai Bhulai & Ger Koole, 2008. "A Simple Staffing Method for Multiskill Call Centers," Manufacturing & Service Operations Management, INFORMS, vol. 10(3), pages 421-428, December.

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