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Property Management skills - the changing profile

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  • Bob Thompson

Abstract

Over the past decade, the focus of property management has moved away from process-led functions like rent collection to transaction-led functions such as customer service.This leads to the hypothesis that property skills are no longer a prerequisite for a property manager.This paper takes the Remit Process Model - a map of all the processes in Property, Asset and Facilities management area (PAM) - and uses it to define a discrete property management function.Using evidence from the Remark survey of the UK PAM market the profile of skills is tracked over the last six years highlighting changes. This data is triangulated against interviews with key property management companies to assess the likely future path of skills required by the sector, testing the hypothesis.

Suggested Citation

  • Bob Thompson, 2016. "Property Management skills - the changing profile," ERES eres2016_65, European Real Estate Society (ERES).
    • Handle: RePEc:arz:wpaper:eres2016_65
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    JEL classification:

    • R3 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Real Estate Markets, Spatial Production Analysis, and Firm Location

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