Standing Tall beyond the Pandemic: Business Continuity Plan and Processes for Hospitality Business Operations

Purpose: Coronavirus pandemic popularly known as COVID 19 pandemic came into the global world as a huge surprise to disrupt all forms of human activities ranging from economic, social and health. There is no doubt that COVID-19 is novelty pandemic that has brought the global economy to its knees as every aspect of the business world suffers the impact. In other to curb or slow down the spread of COVID-19 pandemic companies across the globe briefly close their doors. However, many organizations are able to continue doing business, although in a reduced volume, by having their staff work remotely while practicing social distancing or self-isolation. This experience is a wakeup call for business owners across the globe to take the issue of business continuity plan and processes serious. As this will enable business owners to keenly reconsider their approach to business recovery system rather than the popular palliative measure by way of engaging insurance policies and the likes. In this unprecedented new reality, we will witness a dramatic restructuring of the economic and social order in which business and society have traditionally operated. This research work therefore seeks to examine the level of emergency preparedness in some selected hotels and guest houses operation in Abuja, Nigeria. Design/Methodology: It carefully examined the degree of effects of COVID 19 on hospitality Business world and analysed the level of disruption of Business Operations, as well carried out Risk Analysis of business disruption and economic loss in terms of disaster and recovery. Practical implications: The research also assessed the level of emergency preparedness for Hospitality Business Operations and recommend ways to ameliorate the time and degree of business disruption during and after disaster.